Just Zilch is very protective of the well-being of its customers – we stake our reputation on it!

To this end, we set out to ensure that all donated food is fit for consumption.

We are guided by the FSANZ definitions:

  • Use-by date: For health and safety reasons, certain foods with a use-by must be eaten before the specified date. Just Zilch ensures that donated foods that exceed the use-by date are disposed of appropriately.
  • Best Before Date: Foods with a ‘best before’ date may still be legally sold provided the food is fit for human consumption. Donated foods in this category are inspected to ensure that packaging is intact. Where there is doubt about packaging integrity or product quality, the food is disposed of appropriately.
  • Canned foods, sterilised and UHT-treated products: These are recognised as being safe indefinitely. However, all donated foods in this category are inspected to ensure packaging has not been compromised. Where packaging is damaged, the food is disposed of appropriately.
  • Specific storage conditions: Where a donated food requires refrigeration (e.g. yoghurt), every effort is made to maintain the specified storage conditions.

We also have a comprehensive cleaning regime that is carried out by our volunteers to ensure our premise, including our refrigerators, are kept clean to a high standard.